New return labels and credit forms are supplied to you each week with your new delivery and are tied in together with the last bundle or box of your order. The last bundle or box of the order can be identified as the “INVOICE/DOCUMENTS ENCLOSED” bundle/box.

These documents are matched by reference number and must only be used together.

To ensure that you receive proper credit for your return, you must make sure that the return form and the labels supplied to you have your store name and account number printed on them. Do not use labels from previous weeks as they will not have accurate information and you may not receive your full credit.

Throw away all unused labels!

In the event that you need to use a blank credit form or blank labels you must ensure that your information is filled out clearly and accurately and that the information on the credit form matches the information on the label. If you are using your colored labels but do not have the matching credit form, please print the reference number recorded on the label on the blank claim form. You will do the same if you are using blank labels but have a credit form. In the unlikely event that you have neither the prefilled colored labels nor credit claim, you can leave the reference number blank and a system-generated reference number will be assigned to your return during processing.

Instructions for Claiming Return Credit

The products you wish to return to us, which are eligible for credit, must be securely packaged, labeled and accompanied by an accurately filled out “Credit Claim Form” which is supplied to you along with pre-printed return claim labels that coincide to the Credit Claim Form. Ensure you are returning only off sale product and we recommend that in addition to the product listed on the call-in notice, you always return the previous issue when the new one arrives. Steps 2-6 are optional steps that are completed based on your company’s required procedures.

1. Separate product by category (magazines and books) and use a separate credit form for each category as the discounts may differ.
2. Sort product by price and enter the quantity in the appropriate price point section of the form. While most common price points are pre-printed for your convenience, others can be entered manually. (Repeat on the opposite side of the form)
3. Extend the product in the “Amount” section, then add the extended amounts together and enter the total in the “Total Retail” section of the form. (Repeat on the opposite side of the form)
4. Calculate the proper discount and enter it in the “Discount” section of the form, then deduct it from the “Total Retail” to arrive at the “Net Credit” (Repeat on the opposite side of the form)
5. Calculate the appropriate taxes and enter the amount in the “Tax” section of the form. Add the “Net Credit” and “Tax” amounts together to calculate the “Total Credit”. (Repeat on the opposite side of the form)
6. Add the units and record the quantity in the box labeled “Total Units”. (Repeat on the opposite side of the form)

1. Count the number of boxes/cartons/bundles the return consists of, and enter it in the box marked “Total Cartons” in
   the lower section of the claim form. (Repeat on the opposite side of the form)
2. Sign the form in the box marked “Customer’s Signature” and include left side of return form in return box.
3. Label each and every box with the pre-printed category (magazine or book) return labels provided to you. The claim
   form reference number will match the pre-printed return label reference number. Complete carrier BOL (Bill of
   Lading) or Manifest and attach carrier label as needed.
4. On the return label enter the box number and total boxes returned for your return. Ensure that all the boxes are
   sealed and clearly identified with your account number, cartons returned and the reference number of the return.
5. Discard excess colored return labels after completing your return. New pre-printed return labels and credit claim
   form is provided in your main magazine and book order ‘Invoice/Documents Enclosed” bundle each week. – DO NOT
   THROW OUT CARRIER RETURN SUPPLIES
6. Ensure that each Box/Carton does not exceed 20kg/45lbs. (note that a standard banana box completely filled with
   magazine returns can weigh up to 32kg/70lbs. Do not fill a standard banana box above side handles.)

For the downloadable document: Wholecopy Container Pickup, click here.

For the downloadable document: Wholecopy Pickup, click here.

For the downloadable document: Reship, click here.

For the Acculogix Purolator Instructions document, click here.